The security contractor who arrives in old shoes and leaves in new ones. The cleaner removing cases of chicken in a refuse bag. The receiving clerk who clocks fifteen pallets when ten arrived. None of it is visible on the day. It surfaces as a variance line weeks later, when attribution is impossible and the money is gone.
The problem
You find out at stocktake, months too late.
Receiving, cash office, POS, door, stockroom
The 360° Shrink Control framework targets the five moments where loss reliably occurs, rather than pointing cameras vaguely at a store and hoping.
Your cameras, not new ones
Dragonfruit AI runs as a software layer over the IP cameras you already own — item recognition at the scanner, dwell time in receiving, refund and drop exceptions in the cash office. No chain-wide hardware replacement.
Controls that cost almost nothing
Painted squares, blind receiving, dual custody, bag checks, refuse inspection and mandatory leave. A meaningful share of the achievable reduction comes before any technology is switched on.
A rand recovered is ten rand of sales
At a 10% net margin, every rand of shrink you stop is worth ten rands of new revenue — with no marketing spend and no discounting required to earn it.
Proof
The framework came out of 1,200 stores.
Under UTM Group, our director ran retail risk alongside group forensics and group risk functions at the Edcon group — Edgars, Jet, Jet Mart, CNA and Boardmans, some 1,200 stores — plus 32 Cambridge Foods stores under Massmart, national liquor chains and distribution centres. The 360° Shrink Control white paper is that experience written down.
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